New Hire Training Case Study


A global client runs mandatory New Hire Training courses every two months.

Neoskill train part of the New Hire Training, specifically related to the company’s CRM system.

Training Requirement

To deliver training for all New Hires for the CRM system. Provide an overview of the client’s use of CRM and provide an introduction to basic CRM elements, essential for all New Hires globally.

Training Development

Neoskill trainers provided a module in the overall New Hire Training and liaised with the other presenters to ensure a flowing New Hire induction course. The course was mandatory for all new employees of the client company worldwide. This New Hire Training was to provide an introduction, overview and associated business processes of the company.

Extra CRM modules were developed to provide employees with a deeper dive in certain topics.

Training Delivery

The New Hire Training was delivered using Telepresence – a virtual video conferencing tool.

Live training was delivered globally using the virtual software which is used to access many New Hires from different locations.

The course was delivered over 2 hours, and the live delivery gave attendees the opportunity to ask questions to enhance their understanding. Training was delivered in English to multiple countries.

Follow up support for the New Hires for CRM training was provided with monthly advanced training courses for specific areas of their CRM needs.

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